Privacy Policy

1. Who we are

VTA Renovations (ABN 67347661786) is a residential and commercial renovation business based in Sydney NSW 2143, servicing Greater Sydney. This policy explains how we collect, use, store and disclose personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. What we collect

When you use our enquiry forms, we may collect:

• Your name, email address and phone number
• Property address and suburb
• Project details you provide (scope, budget, timing, preferences)
• Photos or documents you choose to upload
• Insurance claim details, where relevant to insurance repair work

We only collect what's needed to respond to your enquiry and provide an accurate quote.

3. How we use it

We use your information to:

• Respond to your enquiry and arrange a free on-site inspection
• Prepare a fixed, written quote
• Communicate with you about a project you've engaged us for
• Improve our services and this website

We only send you marketing or project-update emails if you've opted in (for example, ticking the "project updates" box on our detailed quote form), and every such email includes a way to unsubscribe. We do not sell your personal information.

4. Disclosure to third parties

We don't currently share your information with any third party, except where insurance repair work requires us to liaise directly with your insurer or their assessor about your claim — and only to the extent needed to do that job. If we begin using a customer relationship management (CRM) system or similar tool, this policy will be updated to name it before that happens — see docs/INTEGRATIONS.md in our build records for the current status of any such integration.

5. Overseas disclosure

We do not disclose your personal information to any recipient outside Australia.

6. Cookies and tracking

This website does not currently use analytics, advertising pixels, or tracking cookies of any kind. If that changes (for example, once Google Analytics is set up), this policy and a cookie notice will be updated before any such tool goes live.

7. Storage, security and retention

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. We keep information you submit through our forms only as long as needed to respond to your enquiry or deliver a project you've engaged us for, and take reasonable steps to destroy or de-identify it once it's no longer needed for that purpose or for a legal requirement (such as tax or warranty record-keeping).

8. Photos of your property and completed work

We only publish before/after photos of a client's property (on this website, in our portfolio, or on social media) with that client's separate written consent, given at the time of the project — never assumed from having submitted an enquiry or signed a building contract.

9. Access and correction

You can ask us what personal information we hold about you, and request a correction, at any time — contact us using the details below. We'll respond within a reasonable time, usually within 30 days.

10. Complaints

If you have a concern about how we've handled your personal information, contact us first using the details below and we'll investigate and respond within a reasonable time, usually within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Contact us

Email vtarenovation@gmail.com or call 0406 715 229 with any privacy question or request.